Refund Policy

1. Charged only if prescribed

For protocols that state “charged only if prescribed,” payment authorization may be collected during intake, but you are not charged for the medication plan unless a U.S.-licensed provider issues a prescription.

2. If you are not prescribed

If a provider determines treatment is not clinically appropriate, you will not be charged for that medication plan under a “charged only if prescribed” offer. You may still be notified of the determination by email or through your account.

3. After a prescription is issued

Once a prescription is issued and pharmacy fulfillment begins, refund eligibility may be limited because medication preparation and shipping are handled by licensed pharmacies under patient-specific prescriptions. Requests are reviewed case by case in accordance with applicable law and pharmacy policies.

4. Cancel or pause

Plans are generally month-to-month. You may request to cancel or pause future refills through the patient portal or by contacting support. Cancellation does not automatically refund prior fulfilled shipments.

5. How to request help

For billing or refund questions, email support@vitawellrx.com or call (786) 651-2127. Include your full name, email used at intake, and a brief description of the issue.

6. Related policies

See also our Shipping & Fulfillment page, Terms of Use, and Medical Disclaimer.

Check Eligibility · Shipping & Fulfillment